F.A.Q

Q01. Is it safe to order on www.abaday.com?

A. Sure, don't worry about it! We guarantee that every purchase you make will be 100% safe, because we use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All the payment process is done by Mate Charge, which is known for its top security and anti-fraud systems. None of your credit-card details will be leaked.

Q02. How do I order on www.abaday.com?

A. 1. Please register an account by your email.
      2. Search the product you want, then add it to shopping cart.
      3. Click "Checkout".
      4, Fill the required details.
      5, Pay the order.
Then you will receive the message and email for successful payment.

Q03. What methods of payment do you accept?

A. We can accept Paypal payment currently.
But for the credit card payment, you need to follow the steps below:
1. Add all the items you want to purchase into one order.
2. Fill in all the required information and click the button "Submit & Next Step", you will find only the paypal option.
3. Please don't worry about it, just click the button "Proceed to Secure Checkout".
4. You will see the paypal payment site, just choose country and the credit card, and fill in all the required credit card information.
Then you click the submit button, you will get one paypal account and pay successfully for the order on our site.
Mastercard, Visa and American Express cards are recommended.

Q04. How long will it take for my order to be processed and delivered?

A. It takes about 3-5 working days for us to process your order and about 7-15 working days to deliver your order via Express Mail after you submit your order on our website. Currently, we do not offer overnight shipping.

Q05. How much postage will be charged for each order

A. We charge free shipping for all orders.

Q06. How can I check the status of my order?

A. You could check the status of your order in the order history by logging into your account.

Q07. What kind of currency do you accept?

A. At present, we accept USD, GBP and EUR currency. If you order from another country, your credit card statement will reflect the converted amount based on your bank's real-time exchange rate.

Q08. What can I do, if I cannot place an order successfully online?

A. If you come across this problem, please try following steps: 1st, Please clear the cookies, restart the browser, turn off Firewall and then try again.
2nd, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours.
3rd, if the above steps don't figure out your problem, you can either send us emails or contact our live-support directly.

Q09. Can I change my order after checkout?

A. Please notice that once an order has been placed and processed, it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email us at account@abaday.com or click "Contact Us" directly at the first time with your order number. We shall do our best to accommodate your situation. But we are sorry to say that, once your order has been shipped, the order cannot be changed or cancelled. If the package has already left our warehouse, you can refuse to accept the package, or use the supplied package return sticker to send it back to us free of charge. Once you have received your online order, please refer to our return instructions on abaday.com.

Q10. What should I do if I never received the shipment?

A. You can email our customer service team directly on the lost shipment at account@abaday.com and we will investigate the case. Once we are convinced that the item is lost, we will replace it with a new shipment or refund.
Be Noticed: We will not be responsible for the lost if you have filled incorrect information in the order form. And we are here to notify our valued customers that you should track the items online frequently after we send you the tracking information so as to avoid any troubles that may arise in the delivery process.

Q11. How can I make returns or exchanges?

A. We provide return and exchange service for our valued customers. Please refer to our policy first then contact us at account@abaday.com to obtain the returning authorization.
Be noticed: The return address ONLY can be provided by our email team.

Q12. If I purchase many products, can I get a discount?

A.We provide wholesale price, please contact us at account@abaday.com for the details.

For any other questions or assistance, please don't hesitate to contact us at account@abaday.com, we will respond in one business days. Or click "Contact Us" for instant help or assistance.